✧ Return and Refund are hassle-free when you buy from doozydiamonds.com.
✧ We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.
✧ To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
✧ You can always contact us for any return question at firstname.lastname@example.org.
✧ Since our designs are handcrafted, all returns will incur a 10% restocking fee. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or are in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required.
DAMAGES AND ISSUE
✧ Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
✧ The Following items can't be returned or exchanges
✧ Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
- Custom or personalised orders
- Eternity Bands made to order
✧ If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. We need same processing time to make a new piece as mentioned in product page. You have to contact us within 30 days after receiving the piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.
✧ Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.
REFUND (if applicable)
✧ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
✧ If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.